Refund Policy

1. Refund Eligibility

Refund or exchange requests may be considered if customers receive damaged clothing, defective garments, incorrect items, wrong sizes delivered by mistake, or products that significantly differ from the descriptions or images displayed on our website.

2. Non-Eligible Refund Cases

• Change of mind after order confirmation or delivery.
• Products that have been worn, washed, altered, or damaged by the customer.
• Items returned without original tags, labels, or packaging.
• Requests submitted after the eligible return or refund period.
• Customized or personalized clothing orders.

3. Refund Request Process

Customers must submit refund or exchange requests via email within 7 days of receiving their order. The request should include the order number, reason for the request, and clear photographs of the item if it is damaged, defective, or incorrect.

4. Refund Approval & Processing

Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your bank or payment service provider.

5. Order Cancellation

Orders may be canceled only before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted. Customers may request a return or exchange according to this Refund Policy after delivery, if applicable.

6. Non-Refundable Charges

Shipping charges, gift packaging fees, express delivery charges, and customized or personalized clothing items are generally non-refundable unless required by applicable law or approved by Vinayaka Handlooms.

7. Policy Updates

Vinayaka Handlooms reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our website and services indicates acceptance of the revised policy.

8. Contact Information

For refund, return, exchange, or cancellation-related questions, please contact us: